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    Custom mailing server

    With a custom mail server all mails (notifications, invitations, ...) are sent through your mail infrastructure. 

    SMTP

    Step 1: Create a mailbox

    A custom mail box with a designated user is needed to allow the Autonoma platform a restricted access to your sending grid. 
    An IMAP account with SMTP credentials are needed for this to work. The following informations are needed:
    • Server: The IMAP server endpoint of your mail provider
    • Port: The port that is used to communicate with your mail provider
    • Encryption: We recommend using encrypted mails, for this the option can be either: None, SSL, TLS
    • User: The username to access the mailbox
    • Password: The password to access the mailbox
    • Sender mail: The mail address that will be used. It is recommended to use the same domain that is used for the platform (e.g. info@my.example.com)
    • Sender name: The name that will be used to send the mails

    Step 2: Submit the credentials to Autonoma

    Sensitive information
    Please provide this information through a secured channel (e.g. 1password or similar)
    Write a short mail to office@autonoma.cloud or your responsible contact so we can check the accessibility.

    Step 3: DKIM and SPF records

    DKIM and SPF records are important to guarantee the mails will be delivered to the recipients. 
    Check if those records are set and configured properly.

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