How can we help?

Here you will find everything you need to get started with the Digital Customer Platform (DCP). Our Help Center offers you comprehensive instructions on navigation, app installation and the basic functions of the DCP.

Discover step-by-step instructions, valuable tips and quick solutions to make the most of your digital customer platform.

Here you will find comprehensive information and instructions on how to create tickets, submit feature requests and track the status of your requests.

Learn step by step how to manage your requests efficiently in the Feedback Center and where you can find all the important information about your submitted requests.

Automatic translations with manual review options. Fast and efficient for the complete translation of your digital customer platform.

The “Accounts” area provides all needed functionalities for managing users, rights, roles and themes of all accounts the current user has access to. Through role permissions can be defined if the user has access to the account management.

Accounts can be selected by clicking on the name in the left sidebar.  An account can have multiple sub accounts up to 5 levels deep.

The details of an account show general informations:

Status: Active or DeactivatedIf deactivated, users can’t login to this account anymore. The data acquisition for all assets will continue to be active and no data is lost. 

Created: Date of creation

Assets: How many assets exist in this account (Only assets in this account are considered, no assets of sub accounts)

Through the button “Edit account” the name and the description can be edited.

This section gives an overview how to interact with the Autonoma ecosystem through a programmatic interface.

The help center in this system allows you to provide structured instructions and information specifically for your employees and customers. Here you can create and manage articles independently to provide users with simple guidance and support when using your platform or services.