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Here you will find everything you need to get started with the Digital Customer Platform (DCP). Our Help Center offers you comprehensive instructions on navigation, app installation and the basic functions of the DCP.

Discover step-by-step instructions, valuable tips and quick solutions to make the most of your digital customer platform.

The effective management of machines and other assets is crucial for companies in the mechanical engineering industry. Autonoma's digital customer platform, which manages all of the company's machines and assets, helps to maintain an overview and increase efficiency. 

Assets are machines and all of the company's equipment from which data is to be read and imported into Autonoma's digital customer platform.

In the overview of assets, not only the assets of the main account are displayed, but also all assets of the sub-accounts below. This ensures a comprehensive overview of all associated assets.

The display mode can be customized using the buttons at the top right. Under the "Panel" setting, the machines are displayed in tiles (see image), while the "Map" setting marks the assets on a map. This makes it possible to see at a glance where which machines are located and to categorize them geographically. The "Table" view displays the machines as a list view. Various machine metadata can be added or removed. The machines can be sorted or filtered according to the metadata displayed.

The display of assets in a panel offers a clear and compact way of displaying information. The customizability of the panel allows users to adapt the arrangement and size of the asset displays to their individual needs.

The visualization of assets on a map provides a geographical perspective and allows users to understand the spatial distribution of assets. By marking assets based on their location on the map, users can quickly recognize connections and patterns. This visualization is particularly suitable for assets such as branch locations, sales territories or plant locations. Users can zoom into the map to view detailed information and use different layers or filters to highlight specific aspects of the assets.

Visualizing assets in a table is particularly useful because assets can be organized into rows and columns, with each row representing individual asset information. In a table, users can sort, filter and search assets by specific criteria to find relevant information.

Here you will find comprehensive information and instructions on how to create tickets, submit feature requests and track the status of your requests.

Learn step by step how to manage your requests efficiently in the Feedback Center and where you can find all the important information about your submitted requests.

Discover how you can make full use of your machine gateways in the Digital Customer Platform!

Here you will find our instructions that will guide you from the initial overview of your gateways to detailed insights into the configuration - easy to understand and directly implementable.

In the Help Center, you will find all the information you need to make the most of digital support functions such as video calls, screen sharing and other tools.

Find out how to activate and use these functions to provide your customers with the best possible support - regardless of time and location. Here we show you step-by-step how to use the tools and where to find helpful tips and resources.

Automatic translations with manual review options. Fast and efficient for the complete translation of your digital customer platform.

Discover how you can optimally manage and customize your accounts!

In the “Accounts” section, you will find everything you need to know about inviting and managing members, assigning roles and authorizations and customizing the account design. Use these functions to tailor your digital platform perfectly to your team.

Comprehensive overview of user accounts.

All information about user accounts and their administration. Learn how to easily update your personal data, customize your notification settings and configure your account optimally.

This section gives an overview how to interact with the Autonoma ecosystem through a programmatic interface.

The help center in this system allows you to provide structured instructions and information specifically for your employees and customers. Here you can create and manage articles independently to provide users with simple guidance and support when using your platform or services.